Why does my order require voice verification and/or fax verification? By the way, after sent the info to us, then we will call you on the phone for confirming all the info of your order and the info you sent (dont worry, we can keep your info safe, we wont tell others ) then you can become the VIP on our site. After u are the VIP, we will record all the Evaluation of your orders, if you have more good Evaluations here, when we are to hold the Specials then the VIP can get them first . There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collectyour order in game, if remote delivery is not available. For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having Or maybe You had some bad records in the history on our website, So please give us some infor that can confirm your indentity Please do this within 7days, otherwise , your order will be canceled,you can print a copy the request for your order by clicking heres.

1:What is rs4acc about?

rs4acc is a professional Runescape services provider. We provide you with Runescape Gold, Runescape Powerleveling, Runescape accounts and Runescape items. You can feel free and safe to buy our products here. Our goal is to make you feel satisfied with our service and enjoy yourself in the game. As one of the most reliable Runescape services providers, we have always been trying our best to serve for our customers. You don't have to worry about anything, we will make sure that you can get the best services. We are able to offer the most competitive price for players to buy Runescape services. We guarantee the fast transaction. Our customer service is available 24 hours a day, 7 days a week. Contact us at any time if you have any problem.

2:Which payment methods do you accept?

We currently accept Paypal and Skrill are our preferred online payment methods for small to medium purchases.

3:Are there discounts for larger orders?

Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help to discuss a bulk discount.

4:What is rs4acc Member Points?

Member Points: It’s a symbol that can highlights membership.The more points,the more distinguished as reflected in its membership,the more discount they can enjoy.With points commodity:with buying any kinds of gold products,the amount of consumption will be presented as points to the buyer.

(1)How to get Points

A: You can get points when you buy gold products and complete payment on this website. B: The corresponding points will be deducted once the order is cancelled or revoked.

(2) The terms for using points

A：Points can be used to purchase game gold products on rs4acc.com.Login on my rs4acc account on rs4acc.com website.T then select the gold product that you want to buy(Buy runescape gold here >>>).Fill the points that you want to offset in the points discount blank when you make the new order. Finally you can get the corresponding amount discount. B：Each consumption of 100$ will get 100 points;Points and the US dollars at a ratio of 100:1.It means 100 points can be used as $1 for one consumption. C. You can enjoy the 50% value of the transaction amount discount when use the points for per new order. For example:you have 1000 points,and your place a $10 order, you can use 500 points at most for this order. D：After the successful payment with the points, the corresponding points will be deducted. E: If you violate the relevant agreement with rs4acc.com,rs4acc.com may deduct the corresponding points. F:The rs4acc.com point only applies to the terminal for individual consumer. rs4acc.com has the final interpretation right for the using of the points. G. The corresponding points will be deducted once you put the points on on the order. No matter you have paid it or not. It doesn't matter if you don't want to pay the order now. You can make the payment later. Please login to your account on our web then go to the Gold Order when you want to pay. You can find the unpaid order that you have not paid yet there. Just click the order and follow the instructions step by step. You will complete the payment soon.

5:Which servers do you supply on my game?

We offer supplies of game currency on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.

6:How will I be paid for goods that I sell to rs4acc?

Payment for currency, items and accounts sold to rs4acc will be made via Paypal.

7:What time are you likely to call me regarding an order?

We are aware of vast time differences between certain countries, so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available.

8:How can I contact you after my payment has been made?

You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure that your enquiry is dealt with swiftly.

9:Will my account get banned if I buy from rs4acc?

No. We have never been informed of any account bannings of rs4acc customers due to their dealings with us. We are a reputable company that does not engage in cheating, exploiting or phishing. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters.

10:Why do you sometimes need to call me when I've made an order?

1) There may have been an error on your order, a mis-spelt character name or complications with payment. 2) If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available. 3) For larger orders, we must confirm your identity and legitimate possesion of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers. 4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

11:Why I haven’t received my order yet?

（1）Your order has some trouble,we need double check it by phone.or you can call me,518-300-1118. （2）Your character is wrong,please tell me the right one. Your faction and server is wrong,pleae tell me the right one. （3）Your payment is pending,it needs 3-7 days to clear.When your payment is cleared,we will send the gold to you as soon as possible. （4）Because we can not contact you in the game,you have not received the order

12:How do you derliver the gold?

We will trade with you face to face in the game.

13:How much gold you have in stock?

There are enough stock for you,you can order first,when we are ready,we will contact you in the game.If you are offline,we will give you a call or email.No need to worry you miss your order.Please fill in the right information,when you place the order.

14:Why do you need a phone number?

In order to deliver the gold to you in time,we need your phone number so that we can contact you at any time.

15:How to send money with Western Union

It is simple to send money in person through Western Union. Just follow these steps: Step1:Go to a local participating Western Union Agent Location. Step2:Fill out the required form.Then, simply show the Agent clerk your identification card. Step3:Give the Agent clerk the form, cash and sign the receipt. Step4:Get the MTCN (Money Transfer Control Number) from the receipt. Step5:Go back to Live Help with the MTCN and your order details.After the verification the operators will arrange the delivery of your order. Our information is as follows; First name:Cuiliu,Last name:Liang,City: Hefei, State: Anhui, Country: China.